Get to know me!
I can best describe myself as a systems thinker, and anthropologist at heart.
I am motivated by the needs of end users and the power of informed decision-making to have a real impact on real lives. I get excited about surfacing and solving problems so that teams can better communicate, collaborate, and deliver critically needed products and services to our communities. Outside of work, I am constantly planning my next adventure, whether it be to a new country, restaurant, or music venue.
You can read more about my experience in my CV below.
Experience & Expertise
SENIOR PRODUCT OPERATIONS MANAGER
Sep 2021 - Dec 2022
As the first senior Product Operations hire at leading ed tech startup Babbel, helped define and scale the Product Operations team to drive improved collaboration and communication across 20 product teams. Set up and owned initiative to establish a centralized roadmapping solution for all teams to better track work in progress against company OKRs.
PRODUCT OPERATIONS LEAD
Dec 2020 - Sep 2021
At digital security start-up Dashlane, I introduced and aligned cross-functional stakeholders on a standard product development cycle, and drove adoption of a centralized tool for user insights and product roadmaps. I also facilitated a 3-day workshop for company executives to define the company's 3-year strategy, and helped organize the company's first remote hackathon.
RESEARCH OPERATIONS LEAD
Nov 2019 - Dec 2020
As the company's first ever Research Operations Lead, I matured processes for participant recruitment, knowledge management, and vendor procurement. I helped establish a company-wide Voice of the Customer program, set up and manage a panel of B2B customers for research, and train PMs and Product Designers in research methodologies like Jobs To Be Done and survey design.
Sep 2015 - Oct 2019
Organized, led, and trained teams of local researchers in qualitative research methods and design thinking practices to inform the strategy and design of public services, non-profit programs, and international development investment. Clients included UNICEF, UNDP, The Bill & Melinda Gates Foundation, The Ford Foundation, The Mayor's Office of New York, and The Wikimedia Foundation.